Payment Help
At Renogy, we're committed to offering you a seamless and secure payment experience. Whether you're a regular shopper or a business customer, our diverse range of payment methods ensures flexibility and convenience. Below, you'll find detailed information on available payment options, answers to frequently asked questions, and how to reach our customer service for assistance.
Payment Methods
Credit Card/Debit Card
We accept major credit and debit cards, including: Visa, Mastercard, American Express, UnionPay debit cards, UnionPay credit cards.etc,
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Security Assurance: Your card information is safeguarded with advanced security technology. Renogy does not store your card numbers on our website, ensuring maximum protection of your data.
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Payment Declined: For transaction - related questions or issues on our website, please contact your card - issuing bank for assistance and relevant information.
PayPal
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Standard PayPal Payment：Pay securely with your PayPal account balance, linked credit/debit cards, or bank account. Quick checkout for users with existing accounts; new users can create an account during the payment process.
BNPL/Installment
Afterpay
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Pay in 4: Divide your order cost into four interest - free payments.
Gift Card
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Fixed Value
Gift cards are available in set denominations only. Customers can't input custom amounts for gift card denominations. -
Where to Use
Our gift cards are valid for all products on the Renogy Australia official online store. -
Balance & Change
No Cash Change: If your order total is less than your gift card balance, the remaining amount will be stored on the same card for future use. Change will not be given in cash.
Non-Refundable for Cash: Gift cards cannot be redeemed for cash under any circumstances. -
Liability Disclaimer
For your security, Only customers or recipients can access full gift card codes. Please keep it secure to prevent unauthorized use. The gift card is a bearer instrument. Renogy is not liable for any loss resulting from lost, stolen, or unauthorized use of the gift card -
Refund & Return Policy
Non-Cash Redemption: The balance in the gift card account cannot be cashed out.
Order Refund Process: If a refund is issued for an order paid with agift card, the amount paid via the gift card will be refunded exclusively to the original gift card.
Refund Method: By default, the refund will be returned to the email address associated with the original order account. -
How to Use
Redeem Online: During checkout on the Renogy official online store, enter your gift card code in the "Discount code or gift card" field. The amount will be automatically applied to your order.
Check Balance: Your gift card balance and transaction details can be found in your order confirmation email.
Business Orders
Business customers please send your inquiry:
Dealer Program: dealer.au@renogy.com
RV OEM Solutions: partner.au@renogy.com
FAQ
Can I change the payment method for the order?
The payment method in the order cannot be changed once you have made payment.
Can I pay in installments?
Yes. We provide multiple choices of BNPL/ Installment for you.
Why did the payment failure occur?
Please try the following methods to resolve the issue:
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Clear the browsing history of your current web browser or try another one.
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Switch between a mobile or PC device to place your order and make a payment.
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Verify that you have entered accurate payment information or try using a different payment method.
How long does it take to get a refund?
We process refunds within 7 - 10 business days. For more details, please check the refund policy here.
What can I learn more about Pay with Afterpay?
Please visit Afterpay's official website for more information:
For learning payment options info of Afterpay please visit here.
For finding Afterpay customer service, please visit here.
About Afterpay privacy policy, please visit here.
Is my personal information safe?
Yes, your personal information is our top priority. We employ robust security measures and adhere to strict privacy regulations.
Customer Service
Should you encounter any issues or have questions regarding payments, our dedicated customer service team is here to help:
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Live Chat: Connect with us through the live chat feature on our website.