We hope you enjoyed your online shopping experience with Renogy. Please read below for more information about our shipping.

Shipping Policies

1．All orders must have a valid street address. RENOGY does not accept PO Box addresses, some items cannot be delivered to PO Boxes due to shipping restrictions.

2．Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.

3．Depending on your order, your items may arrive in multiple packages. Once your order is shipped, you can click here to track your package.We understand that professional installation is often desired. However, we strongly suggest that you wait until receiving your complete order and verifying the condition of the products before scheduling any work to commence with your new Renogy products.

4．Packages cannot be rerouted after they have been shipped. If you need to change the address, please e-mail us at service.renogy.com.

5．If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.

6．We do not support self-pickup service from our warehouse. If you have such a need, please e-mail us at service.renogy.com.

Order Processing and Transportation

Ship From	Delivery Method	Type	Order Processing	Transportation Time
South Granville,Villawood,Derrimut	AU POST,TOLL,Direct Freight,Hunter,Allied	Parcel Shipping	1-2 business days	2-7 business days
South Granville,Villawood,Derrimut	LTL	LTL	2-3 business days	1-7 business days

 

Please note:

The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.

Additional Freight Fees (Estimates):

Renogy offers free standard shipping for many of our products. However, additional fees will be charged for shipments that are overweight (>30 kg) or exceed the maximum dimensions (L > 110 cm, W > 80 cm, H > 60 cm).

During checkout, enter your address to automatically calculate any applicable fees. If additional charges apply and are not paid, Renogy reserves the right to cancel the order. For inquiries, email service@renogy.com.