Shipping & Returns

We hope you have enjoyed your online shopping experience with Renogy. We are proud to announce that most of the products on this site feature free shipping. For larger panels (above 200 watts per panel), we have to ship by "LTL" 3-5 days freight method (business days), also known as the "less than truckload" method, which is very costly. Therefore, for larger panels, customers must pay for shipping. If you have any questions, please e-mail us at renogyau@gmail.com,  Orders over $200 may require a signature. If you have any questions about tracking your order, please log onto your account to look for the tracking number.

 

Q: Can Renogy ship to an international customer?
A: Possibly. We will have to check the rate and service area. Please e-mail us your address at renogyau@gmail.com.

 
 
Q: What are the shipping regulations for items purchased?
A: We cannot ship items by air (premium or express) that contain regulated or hazardous materials. Products that contain flammable, volatile or corrosive chemicals can be shipped ground delivery to the 48 contiguous states only.
 
 
Important information regarding freight deliveries fees

  1. Return orders by freight will have a $500 charge for back and forth transportation ($250 each way).
  2. Deliveries to a remote area - $50 - $280 extra.
  3. Deliveries to a limited access area (schools/churches) - $50 extra.
  4. Change of address/Rescheduling delivery will be subject to Storage fees ($20/day) and/or Rerouting fees ($75 - $300).

 

Q: How can I return the items?
A: At Renogy, we would like to make sure your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase. If you decide to return your purchase, Renogy will allow for a refund within 30 days of receiving the order. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs. Anything outside of this policy requires special authorization. In the case of product modification, Renogy will not accept your return as it voids our warranty policy. If you send us a modified product for refund, the product will be returned to you at your expense.

 

Please Note: Renogy will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisement, incorrect product, or extra product you had not ordered. For any other reasons, customers are responsible for shipping and restocking fees.

 

Q. What if my product stops working?
A: In this case, we will have to observe the reason for this occurrence. If the damage is due to the manufacturing or our shipping process, you can be eligible for a refund. If the damage occurs due to improper handling during set up by the customer, then the customer will not be eligible for one.

 

If you have any questions, please send an e-mail to renogyau@gmail.com.

 

Total:
AU $0.00